1. Quality Guarantee
At Bihari Makhana, we stand behind the freshness, moisture control, and grade integrity of every batch. If you receive a damaged package or a product that fails to meet specified grading standards, please notify us within 48 hours of delivery.
2. Replacement & Refund Process
Upon verification by our quality control team, we will promptly arrange a full replacement lot or issue a 100% refund to your original payment method within 5 to 7 business days.
3. Cancellation Terms
Retail orders may be canceled prior to dispatch by contacting support@biharimakhana.com. Bulk custom packaging orders cannot be canceled once production and nitrogen flushing have commenced.